Typically, on a good day, any orders placed before 3:30-4:00pm EST will be shipped that same day. Any UPS Next Day Air or other expedited orders must be placed by 4:00pm EST or they will not be shipped until the next business day and you will not be refunded the extra costs incurred. The day the order was placed does not count as a shipping day. All orders ship from Athens, GA 30601. If you have any doubts or questions please call us at 1-800-455-9115 before placing your order. Hours of operation: M-F 10-6pm EST. UPS pickup M-F 4:00pm EST. Thanks.
For the foreseeable future Widespread Panic Merchandise customer service will be operating on a part-time basis. This does not effect ordering and shipping. You can still place orders 24 hours a day and they will be shipped the same or next day M-F as normal. If you have any questions regarding an order the best way to contact us is by email at firstname.lastname@example.org. You may call us at 800-455-9115 but it is best to do so between 3-5 pm EST, M-F, if we do not answer please leave a message and we will get back to you as soon as we can. Thank you for your support.